Sales & CRM Coordinator

Role Profile – Sales & CRM Coordinator

Working at Muse

Muse is a leading UK mixed-use and urban regeneration developer, with a range of major commercial and residential schemes across the country.

We use collaboration, experience and creativity to transform places and make communities better.

Working on the ground, with our partners and within communities, we create beautiful, mixed-use, sustainable places for people.

We’re the Mixed Use Partnerships division of Morgan Sindall Group plc – the Partnerships, Fit Out and Construction Services Group, operating in the public, regulated and private sectors.

Learn more about Muse here: https://museplaces.com/

The Role

Based at Riverside House in Manchester, the CRM & Sales Coordinator will support the central Residential Team by ensuring seamless contract progression, robust compliance, and consistent administrative and handover processes across all sales projects, ensuring an excellent experience for homebuyers and stakeholders.

Key Responsibilities

• Maintain a well organised and accurate filing system, ensuring high standards of administrative management.

• Act as the custodian of the CRM system and Power BI dashboards, ensuring all data is accurate, up to date, and fit for reporting.

• Support and deliver ongoing training for on site sales teams to ensure consistent system use and adherence to processes.

• Apply strong GDPR knowledge to ensure full compliance with data protection requirements, including overseeing the correct handling, management, and deletion of personal data.

• Ensure compliance with the New Homes Quality Code, Consumer Code for Home Builders, and any new or emerging legislation, both internally and with external partners including third party sales teams.

• Lead on compliance with residential protocols and contracts, coordinating with internal and external stakeholders on handover procedures relating to the Residential Team.

• Act as the primary interface between Muse and legal representatives throughout the sales journey—from offer to completion—ensuring all documentation and information is accurate, complete, and up to date.

• Respond to, and where necessary direct, queries from sales advisors and external agents.

• Produce regular and ad hoc sales reports for assigned projects, supporting Residential colleagues with relevant insights.

• Work collaboratively with the Residential Sales Teams across the North and South to ensure a unified and consistent approach to departmental objectives.

• Serve as the administrator for warranty insurance portals such as Premier Guarantee and NHBC.

• Oversee notifications to utility providers, council tax authorities, Managing Agents, and other parties as required at legal completion.

• Undertake any other tasks required to ensure the efficient and effective delivery of the role.